At wbuzz, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect when you use the wbuzz platform, why we collect it, how we use it, and what rights you have over your own data. We've written this in plain language — no legal jargon, no vague promises.
Six things you should know about how wbuzz handles your personal data before you read the full policy below.
wbuzz collects the minimum personal data required to operate the platform — your name, contact details, date of birth, and payment information. We don't collect data we don't have a clear reason to hold.
Your personal information is never sold, rented, or traded to third parties for marketing or any other commercial purpose. wbuzz shares data only with the payment processors and verification providers needed to run the platform.
All data transmitted between your device and the wbuzz platform is protected with SSL/TLS encryption. Stored data is encrypted at rest. We apply industry-standard security practices across every layer of the platform.
You have the right to access, correct, or request deletion of your personal data at any time. wbuzz will respond to all data requests within a reasonable timeframe. Contact the support team to exercise your rights.
wbuzz does not store your bKash, Nagad, or Rocket credentials on our servers. Payment processing is handled directly by the respective providers. We only retain transaction records for accounting and compliance purposes.
If we make significant changes to this Privacy Policy, we will notify registered wbuzz players via email or an in-platform notification before the changes take effect. You won't be caught off guard by a policy update.
This Privacy Policy applies to all services offered by wbuzz, including the website at wbuzz.app and the wbuzz mobile app. It explains how we collect, use, store, and protect your personal information when you register an account, make a deposit, play games, or contact our support team.
By using the wbuzz platform, you agree to the collection and use of your personal data as described in this policy. If you do not agree, please do not use the platform. This policy should be read alongside our Terms and Conditions, which govern your overall use of wbuzz.
Plain language commitment: We've written this Privacy Policy to be as clear and straightforward as possible. If anything is unclear, reach out to the wbuzz support team and we'll explain it directly.
wbuzz collects personal data in two ways — information you provide directly when using the platform, and information collected automatically as you interact with our services.
Information you provide directly:
Information collected automatically:
| Data Type | Purpose | Required? |
|---|---|---|
| Name & Date of Birth | Age verification and account identity | Yes |
| Email & Phone Number | Account communication and support | Yes |
| Mobile Wallet Number | Processing deposits and withdrawals | Yes |
| Identity Documents | KYC compliance and fraud prevention | When requested |
| Device & IP Data | Security monitoring and fraud detection | Automatic |
| Game & Bet History | Platform operation and dispute resolution | Automatic |
wbuzz uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.
Marketing communications: wbuzz may send you promotional emails or in-app notifications about bonuses and new games. You can opt out of marketing communications at any time through your account settings or by contacting support.
wbuzz does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
All third parties with whom wbuzz shares data are contractually required to handle your information securely and to use it only for the specific purpose for which it was shared.
Important: wbuzz will never share your personal data with advertisers, data brokers, or any other commercial third party for marketing purposes. If you receive unsolicited contact claiming to be from wbuzz, please report it to our support team immediately.
wbuzz uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in between sessions, and understand how players interact with our services.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using wbuzz, but some features may not work as intended.
Note: wbuzz does not use third-party advertising cookies or allow external ad networks to track your activity on the platform.
wbuzz retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal compliance obligations. The specific retention periods are as follows:
Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you personally.
As a wbuzz player, you have the following rights over your personal data. To exercise any of these rights, contact the wbuzz support team at [email protected]. We will respond to all requests within 30 days.
Request a copy of the personal data wbuzz holds about you at any time.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data, subject to our legal retention obligations.
Object to the processing of your data for marketing or profiling purposes.
Request your data in a structured, machine-readable format for transfer to another service.
Ask us to limit how we use your data while a correction or objection request is being reviewed.
The wbuzz platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.
If you believe a minor has accessed the wbuzz platform, please contact our support team immediately at [email protected] so we can take appropriate action.
18+ only: wbuzz takes underage access seriously. We use age verification at registration and reserve the right to request additional proof of age at any time. Protecting minors is a non-negotiable part of how we operate.
wbuzz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or misuse. These include:
While wbuzz takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your wbuzz account.
Your part in security: Never share your wbuzz password with anyone — including people claiming to be wbuzz staff. Our team will never ask for your password via email, chat, or phone.
wbuzz may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how we handle your personal data, we will notify you via email or an in-platform notification before the changes take effect. Your continued use of wbuzz after a policy update constitutes your acceptance of the revised terms.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how wbuzz handles your personal information, please get in touch. We take all privacy-related queries seriously and will respond as quickly as possible.
We're available 24/7. The wbuzz support team is always on hand to help with privacy questions, data requests, or anything else you need. Don't hesitate to reach out.